About

Terms of Service

DRAFT -- needs review by Scott and a lawyer before publishing.

Written in plain language from the decisions in PLAN.md. Policy choices that haven't been made yet are marked [TBD]. Sections 10 and 11 (disclaimers, liability, governing law) are placeholders for the lawyer and should not be published as written.

These terms are the agreement between you and Duensing Digital [TBD: legal name and type of business] ("we", "us") for using this website (https://test.duensing.digital), an account on it, the online services, and anything you pay for through it.

By creating an account, or by paying for something on this site, you agree to these terms, to the Acceptable Use Policy, and to the Refund Policy. The Privacy Policy explains what we do with your information.

[TBD: whether these terms also cover the work we do in person -- repairs, 3D printing, classes and e-recycling -- or whether those get their own terms. Either way, decide things like deposits, quotes, and what happens to devices left uncollected.]

1. Your Account

  • You must be at least [TBD: minimumAge] old to create an account.
  • Give a real email address that you can receive mail at. We use it to confirm your account, to reset your password, and to tell you about changes to your account or your plan.
  • An account is for one person. [TBD: confirm. Also whether one person may have more than one account.]
  • Keep your password to yourself, and tell us straight away if you think someone else has used your account. You're responsible for what's done with your account until you tell us.
  • You must confirm your email address before you can use the online services.
  • We may ask you to change a username or display name that impersonates someone or breaks the Acceptable Use Policy.

2. The Online Services

With an account you can use:

  • Nextcloud for files and Minarca for backups, sharing one storage allowance;
  • Linkwarden for bookmarks and Vaultwarden for passwords, free for every account holder.

Search (https://search.test.duensing.digital) is free for everyone and doesn't need an account.

The free allowance. Every account with a confirmed email address gets 5 GiB of storage, shared between Nextcloud and Minarca. We may change the size of the free allowance. If we lower it, we'll tell account holders by email [TBD: how much notice], and nothing you've already stored will be deleted because of the change. [TBD: confirm.]

Availability. We run the services on our own hardware and work to keep them available, but we don't guarantee they'll always be available or free of errors. We sometimes take them down for maintenance, and we'll try to tell you beforehand when we can. [TBD: whether you want to commit to any level of availability, or to credits for long outages. The refund policy has a matching question.]

Keep your own copies. Keep at least one copy of anything important somewhere other than our servers. That includes your backups. Any single copy of something can be lost.

Vaultwarden master password. Your vault is encrypted with your master password on your own device. We can't read your vault and we can't recover your master password. If you lose it, your vault can't be opened.

The software. The services run open-source software that other people write (Nextcloud, Minarca, Linkwarden, Vaultwarden, and SearXNG). We install updates, which sometimes change how a service looks or works. We may replace a service with a different one that does the same job. If we stop offering a service, we'll tell you at least [TBD: how long] in advance so you can move your data out.

3. Your Content

What you store in the online services, and the comments you post, belong to you.

You give us permission to store, copy, back up, process, and display your content only as needed to run the services for you: for example, keeping backups, generating previews of your files, measuring how much space you use, and showing your files to the people you share them with. This permission ends when you delete the content or your account, except for copies in our own backups, which are removed as those backups expire.

When you post a public comment, you also give us permission to show it on this website for as long as it's posted.

You're responsible for what you store and share, and for having the right to store and share it. If you create a share link, anyone who has the link can use it. Share links only with people you mean to.

We may remove content, or block access to it, if it breaks the Acceptable Use Policy or the law.

4. Paid Storage

What you buy. Storage is sold in blocks of 100 GiB. You can buy as many blocks as you need. Your blocks and your free allowance form one allowance, shared between Nextcloud and Minarca.

Price. Each block costs [TBD: storageUnitPrice]. The price, any tax, and the total are shown before you pay. Prices don't include tax. Tax is added where it applies.

Paying. You pay through PayPal or Stripe. Your plan is a subscription. You're charged when you start it and then at the start of each billing period (monthly) until you cancel. It renews automatically.

Changing your plan. You can add or remove blocks at any time on the billing page. Adding storage takes effect straight away. Removing storage takes effect at the end of the period you've already paid for.

Failed payments. If a payment fails, you have 14 days to pay before your plan is suspended. While it's suspended, you can still open, download, and delete everything you've stored, but you can't add anything new. Nothing is deleted. [TBD: how long a plan can stay suspended before we cancel it.]

Cancelling. You can cancel at any time on the billing page. Your plan stays active until the end of the period you've paid for, and you won't be charged again.

When a plan ends. Your allowance goes back to the free allowance. If you're using more than that, you can still open, download, and delete everything, but you can't add anything new until you're under the limit. [TBD: whether, and when, data over the free allowance is deleted. The same question is open on the online services and billing pages.]

Price changes. We may change the price of storage. We'll email you at least [TBD: how long] before a new price applies to your plan. If you don't want to pay the new price, you can cancel before it takes effect.

Refunds are covered by the Refund Policy.

Disputed charges. If you think a charge is wrong, contact us first. If you dispute a charge with PayPal, your card issuer, or your bank, we may suspend your paid storage while the dispute is open. [TBD: confirm.]

5. Events

  • Some events need an RSVP, and some have a limited number of places. An RSVP holds a place for you. If you can't come, please cancel it so someone on the waitlist can have it.
  • For paid events, your place is held for 15 minutes while you pay. If you haven't paid by then, it goes back to the pool.
  • We may change or cancel an event. If we cancel a paid event, you get a full refund.
  • Refunds when you cancel are covered by the Refund Policy.
  • The Acceptable Use Policy covers how to behave at events and in the museum.

[TBD: whether you want terms here about damage to museum equipment, children needing an adult, or photos taken at events.]

6. Acceptable Use

You agree to follow the Acceptable Use Policy. It applies to your account, the online services, comments, the contact form, and our events.

7. Closing Your Account

You can delete your account at any time from your profile page. Deleting it removes your account and everything you've stored in the online services. We keep it for 30 days in case you change your mind, then delete it for good. Copies in our own backups are removed as those backups expire. Payment records are kept for as long as the law requires.

If you have a paid plan when you delete your account, it is cancelled. [TBD: refund on deletion. Match account.md and the refund policy.]

8. Suspending or Closing Accounts

We may suspend or close an account, or remove content:

  • if it breaks these terms or the Acceptable Use Policy;
  • if payment isn't made, as described in section 4;
  • if the law requires it.

Usually we'll tell you what the problem is and give you a chance to fix it first. We won't when the law doesn't allow it, or when the problem is serious enough to need action straight away, such as illegal content, an attack on our systems, or a risk of harm to someone.

If we close your account and the law allows it, we'll give you [TBD: how long] to download your data first. [TBD: whether that applies after a serious breach of the Acceptable Use Policy.]

9. Changes to These Terms

We may change these terms. We'll post the new version here with a new date. If a change matters to account holders, we'll email you at least [TBD: how long] before it takes effect. If you don't agree with the change, you can cancel your plan or delete your account before then.

10. Disclaimers and Limits of Liability

[TBD: lawyer to draft. Plain-language intent, for the lawyer to correct or replace: the services are provided as they are; we aren't liable for indirect losses or for lost data beyond restoring what we can from our own backups; our total liability to you is limited to [TBD: for example, what you paid us in the last 12 months]; nothing in these terms limits rights that the law says can't be limited.]

11. Governing Law

[TBD: lawyer -- which state's law governs these terms, and where disputes are handled.]

12. Contact

Email scott@duensing.digital, call 618-228-2235, or write to Duensing Digital, 302 W Washington St, Freeburg, IL 62243.

Last updated: [TBD: date of publication]